1) How can I become a member?

You can become a member for free by filling out the membership form from the "Member Login/Register" section at the top right of our site or just below, and you can start shopping quickly and securely.

2) Why should I become a member?

You need to be a member in order to place an order and learn about the status of your orders, to be informed about the campaigns, and to benefit from the special offers and advantages offered to you.

3) Can I shop without being a member?

You can also shop at without being a member. But tell you about cargo tracking and your orders.
We recommend you to become a member to provide better service.

4) How can I update my membership information?

After logging in with your username and password, you can update your membership information in the "My Account" section.

5) I forgot my password, what should I do?

When you forget your password, click on the "Forgot Password" link in the member login section and follow the instructions.
will suffice.

1) Is it safe to pay?

At Quzu Online Shop, you can shop with credit card, ATM/debit card or pay at the door.
No one other than you can view or access your credit card number within SSL (Secure Socket Layer) security. As soon as you enter your credit card number, the information of your number is encrypted and sent to your bank. Third, including our company
It is not possible for individuals to view or access their information. Your card information is only between you and your bank.

2) How can I pay?

You can pay for your orders by credit card and debit card.

3) Can I create an order with Cash on Delivery?

You can take advantage of the option to pay at the door with Aras cargo, you can pay at the door with a credit card, debit card or cash.

4) With which credit cards can I shop in installments?

When shopping at the Online Shop, 3 installments with no interest on all credit cards, other debit/debit cards
You can do one-shot shopping.

5) How do I know that my order has been confirmed?

When the order is confirmed, an information e-mail is sent to the e-mail account registered in the system. In addition, you can follow the details of your order from the "My Account" section by logging into the Online Shop.

6) Can I make changes to my order?

You can return the products in the order delivered to the cargo to us, or you can order the product you have requested again with a return check to be created as much as the product price. If you still can't find what you're looking for and you make an incorrect order
If you think that you have created it, you can contact our customer representative with live support or WhatsApp support and make the necessary changes.

7) How long does it take to receive my order?

The delivery time of the order is 2-3 working days. It may change during the campaign periods.

8) How can I cancel my order?

If you want to cancel your order right after you create it, you can easily cancel your order by calling our customer representative or contacting our Whatsapp Support line. You can easily cancel your cargo orders with the return method after they reach you.

1) Which cargo company do you work with?

The products you buy in the Online Shop are delivered to you by Aras Kargo, HepsiJet and Yango company, which we offer same day and next day delivery valid for orders within Istanbul. Currently, only shipments within Istanbul reach you with same day and next day delivery. Orders placed before 13:30 on Monday-Friday and before 11:00 on Saturday will be delivered to you on the same day. Delivery continues until 23:00.

2) How much are your shipping charges?

For orders below 49.99 TL, the shipping fee is 29.99 TL with Aras Cargo, 39.99 TL with HepsiJet, 29.99 TL with Scotty. Cargo and Scotty are free for orders over 399.99 TL. The shipping fee for the Same Day Delivery option is 39.99 TL, and the next day delivery option is 34.99 TL. Same Day and Next Day Delivery is free for orders of 599.99 TL or more.

3) Where are your shipping areas?

Online Shop orders are sent to all of Turkey in a fast and complete way.

4) How can I track my order?

You can check the status of your order from the 'My Account/Orders' section by logging in to the Online Shop or by clicking the order tracking button at the bottom.

5) Has my order been shipped?

When the order is delivered to the cargo, a notification e-mail is sent to the e-mail address registered in our system, informing the cargo tracking number.

6) What should I do if my order is shipped incomplete/wrong/damaged?

You can reach our Live Support Line on 0850 333 7898 between 09.00-18.00 on weekdays or you can reach our customer representative on our Whatsapp Support line at 0542 676 7898.

1) How can I return the product I bought from the Online Shop?

We've made this as easy for you as we can.

*The product must not have been used, the tag has not been removed, it has not been washed and it has not lost its resaleable feature.

*You must fill in the return table at the bottom of the invoice and return the product, price, name, surname, date and signature. You can send via ARAS cargo with the code 2108954551330 .

*Returns without invoice are not accepted.

*Your return period is 15 days from the invoice date.

*For refund, you can send an e-mail to, you can get support by contacting us through the call center or WhatsApp line.

*We only accept returns to the address below. Products sent outside of this address are not accepted.

OUR RETURN ADDRESS: Gençosman Mahallesi Davutpaşa 1.cadde NO: 42/A, Güngören / Istanbul

2) When will the cost of the returned product/products be transferred to my account?

The products you return to our address are first checked for compliance with the return procedures. Returns procedures
The return process of eligible products is initiated within a maximum of 2 working days and the relevant amount is transferred to your account within 7 working days. The information that the relevant amount has been transferred to his account is sent to the e-mail address registered in our systems. After the notification e-mail, the transfer of the relevant amount to your account is reflected in your account within a maximum of 7 working days, depending on the bank procedures.

3) Has my order been shipped?

When your order is delivered to the cargo, a notification e-mail is sent to your e-mail address registered in our system, informing the cargo tracking number.

4) To which address should we send the products we will send for return?

OUR RETURN ADDRESS: Gençosman Mahallesi Davutpaşa 1.cadde NO: 42/A Güngören/İstanbul

ARAS KARGO Return Number: 2108954551330 Customer Representative: 0850 333 7898